SAM FOR SERVICE DELIVERY MANAGEMENT



WHY YOU NEED SAM?


DISPUTE
RESOLUTION


Business SLA reporting can be contentious, especially if a client feels they are entitled to services credits for breaches. SAM reports are created automatically from the client’s own network traffic and are calculated to the second. This increases the accuracy of your reporting and solves disputes before they start.


IMPROVED
TRANSPARENCY


The SAM dashboard is available to any authorised user – including your customers. This provides ultimate accountability, allowing clients to test and verify SLA data for themselves and ensures that you and they are working from the same information.


SIMPLIFIED MONTH END PROCEDURES


Instead of having to wait for the Ops Manager to generate an SLA compliance report manually, SAM will email you the relevant data automatically. You can then forward this information to the customer along with the rest of your monthly report.


IMPROVED
TRUST


By providing improved SLA reporting to clients they can better understand the work your MSP team is doing – and the effect you are having. This transparency helps to build trust and strengthen relationships – important for ensuring they renew their contract in future.

The Ops Manager may be responsible for ensuring contractual SLA targets are met, but it’s your job as service delivery manager to liaise with customers when things go right – or wrong. Whenever there is a discussion to be had about client SLA breaches, you need to be sure that you have completely accurate data to work with.

The SAM system independently monitors network activity on the client’s network. It measures key metrics as often as every 40 seconds and automatically calculates SLA status. This means you can assess contractual SLA compliance at any time without having to wait for the Ops team to produce a report.

COMPLETE FORM TO RECEIVE DEMONSTRATION MATERIALS