SAM FOR OPS MANAGEMENT



WHY YOU NEED SAM?


ACCURATE BUSINESS SLA METRICS


Some clients specify business SLA reporting requirements in their tender documents. Others simply expect it as standard. SAM automates the SLA reporting process, making it easier – and cheaper – to give your customers what they want.


IMPROVE RESOURCE ALLOCATION


The SAM system can be pre-configured with relevant metrics and contractual SLAs, ready for immediate deployment and enforcement in your client’s data centre. And those settings can be templated for speedy re-use across different sites – or even different accounts.

When it comes to business SLA compliance, the Ops Manager shoulders most of the responsibility. You are responsible for ensuring SLAs are understood and upheld, managing resources to ensure service levels always meet – or exceed – the contractually specified thresholds.

Monitoring SLAs is almost as important as the actual service you provide to clients. And SAM helps to simplify and improve the process of business SLA reporting and alerts, so you can focus on operational excellence. Without SAM, you risk losing the trust of your customers.

COMPLETE FORM TO RECEIVE DEMONSTRATION MATERIALS