REAL TIME COST
INSIGHTS
SAM SLA compliance statistics are calculated in real time, so you know exactly what is happening on each client’s site. But SAM also calculates the cost implications of compliance, providing a running-total of how much you stand to lose if contractual SLAs are breached.
IMPROVED LOSS
FORECASTING
Real time reporting is complemented by accurate forecasting. The system provides a predicted business SLA attainment value for the month end and calculates the potential costs for breaches. These calculations allow you to better forecast profit and loss across each contract.
FUTURE COSTING
IMPROVEMENTS
The reports generated by SAM allow you to assess overall value of the contract, and the effect of client SLAs on final profitability. This information allows you to better negotiate SLAs and costing for all future contracts and to realise maximum profitability.