SAM: Automated customer contractual SLA monitoring and reporting for MSPs and their customers
IMPROVING YOUR SERVICE , REDUCING ADMIN OVERHEADS AND SERVICE CREDIT PAYMENTS
CURE YOUR SLA HEADACHE TODAY
TRANSPARENCY
Real time insight into your contractual SLA performance. Whether you're monitoring performance or availability, every detail is available instantly.
TRUTH
Taken direct from the network, there’s no guesstimates or calculations. What you see is the current state of play.
TRUST
With 100% accurate SLA performance data, you can spot – and resolve – problems early, improving the service you provide to your customers.
WHY YOU NEED SAM?
Monitoring Business Services is at the heart of what you do. The most basic level of trust, SLAs prove you are delivering on your promises.
But SLA reporting is slow, manually-intensive and error-prone if you use the wrong tools. Your help desk database is for recording support calls and assigning tickets – not for accurately monitoring network conditions and traffic.
Instead, you need a tool that simplifies and automates SLA recording and reporting. A system that allows you to evolve from basic quality of service monitoring to improving your customers’ quality of experience.
You need SAM from Vale Technology.
A true set-and-forget monitoring system, SAM provides real time insights into current contractual SLA status – and a month-end attainment estimate based on current performance. You can see at a glance whether you are going to meet your obligations and what corrective work needs to be done to prevent a further breach.
ABOUT US
Founded in 2004, Vale Technology has built a reputation for developing network management solutions for major industry OEMs and their clients.
Experience of the challenges of delivering network services to clients led to the development of our flagship project, Service Availability Manager (SAM).
SAM is already used by leading managed service providers to automate SLA breach reporting, pinpoint network issues and improve the quality of service offered to clients. SAM continues to evolve in line with the changing needs of our clients and their clients.
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Sales: +4403303801445